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Formal Training

Our phone counsellors and youth workers complete over 40 hours of formal training before they begin their roles. This training is run in evenings and Saturdays over a 3 month period, and is facilitated by experienced Youthline Members, as well as external facilitators with specialised knowledge.

Topics covered in our formal training include:

  • Micro-counselling skills
  • Group facilitation skills
  • Adolescence
  • Relationships & communication
  • Diversity
  • Mental health & resilience
  • Cycle of abuse
  • Managing crisis situations
  • Change, loss, and grief