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Our phone counsellors and youth workers complete over 40 hours of formal training before they begin their roles. This training is run in evenings and Saturdays over a 3 month period, and is facilitated by experienced Youthline Members, as well as external facilitators with specialised knowledge.
Topics covered in our formal training include:
- Micro-counselling skills
- Group facilitation skills
- Relationships & communication
- Mental health & resilience
- Cycle of abuse
- Managing crisis situations
- Change, loss, and grief